Privacy Policy

This is our updated Privacy Policy going into effect on May 25, 2018

1. Introduction

Lavish Jane is an online shoe boutique operating in Hertfordshire UK.
www.lavishjane.co.uk was founded in 2017.

Our email address is hello@lavishjane.co.uk

1.1 What data does Lavish Jane Collect?

We receive, collect and store any information you enter on our website or that is provided to us in any other way.

When an order is placed via our website we collect the following personally identifiable information:

– Full Name
– Address
– Email Address

We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information and methods used to browse away from the page.

1.2 How do we collect this data?

This data is supplied to us during the checkout process via PayPal. We receive the details you select at the time of ordering. Information is then stored on our website account, so we can dispatch your parcel to the correct address. We also receive an email from PayPal confirming a purchase has been made, and the address you have requested to send the items too.

1.3 Why do we collect this data?

We collect such non-personal and personal information for the following purposes;

– To provide and operate services
– To provide our users with ongoing customer assistance and technical support
– To be able to contact our visitors and users with general or personalised service-related updates
and promotional messages
– To create statistical data which we may use to provide and improve our respective services
– To comply with any applicable laws and regulations

We require your Full Name & Address so that we can send your parcel to the correct place of residence once it has been completed. We also ask for your email address, so we can get in touch with you, in the unlikely event there is a problem with your items.

1.4 Do we share this data?

Your data is not shared with or sold to any outside individuals.
We share your Full Name & Delivery Address with Royal Mail.
This is so your parcel can be delivered to you.

1.5 Cookies

Cookies are small pieces of data stored on a site visitors browser to track movements and actions on a website. We use cookies for security, to remember log in details and to preload pages already visited.

2. Using Your Data for Marketing Purposes

2.1 Opting In

We require your permission to send any marketing or promotional emails. People must subscribe to our mailing list of their own volition in order for us to use the data you supply. If you do not, your email address will never be used for this purpose.

2.2 Opting Out

If you subscribe to our mailing list but decide you would like to opt out of receiving further marketing emails you can unsubscribe at any time. There is a link on every one of our newsletters and promotional emails that will allow you to remove yourself from the mailing list. Once you have
done so you will no longer receive marketing emails from Lavish Jane
unless you choose to resubscribe at a time in the future.

2.3 Other Communication

We may contact you to notify you about changes to your account, to troubleshoot problems, to resolve a dispute, to send updates about our business, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any other agreement we may have with you. For these purposes, we will contact you via email only.

3. How Do We Keep your Data Secure?

3.1 Data stored digitally

The information collected during the checkout process is stored on our website server. The Lavish
Jane website is hosted on WordPress, and they employ the following security measures to
ensure all of the data collected is secure;

They employ full-time security consultants, dedicated to the security of customer information.
The Payment Card Industry Data Security Standards (PCI DSS) compliant and is accredited as a
level 1 service provider and merchant. This standard helps create a secure environment by increasing cardholder data, thus reducing credit card fraud. They regularly perform internal security audits to maintain our ISO/PCI security certifications.
The signup and login services are completed through a secure server (HTTPS/SSL).
They use cryptography hash functions to protect information. Passwords are stored as a hash digest and, in the event of a security breach, original passwords cannot be recovered from our servers.

They also have the following tools; right to access and the right to be forgotten, which will meet
GDPR requirements. Allowing us to send you a complete list of the data we hold or remove it should you request this of us.

Your Full Name and Address are saved onto shipping labels, through our secure programme, and never saved onto files attached to a computer.

Devices in our possession that have access to our Royal Mail & PayPal accounts are as follows;

– iMac – Password Protected
– iPhone 7 – PIN Security, Fingerprint Authentication

We employ security measures on all of our devices to ensure data is stored securely.

3.2 Data stored as a hard copy

We do not print any documents with your information present. The only thing printed is a shipping label which is then placed on your parcel and sent to you. Second copies are not produced.

4. Requesting a Copy of the Data we hold

4.1 The process

You can request a copy of all the data we currently hold on file for you. We are legally required to provide this to you free of charge and within a month of the original request.

Please email hello@lavishjane.co.uk to make this request.

5 Requesting we Delete all the Data we hold

If you want us to delete all information we have on file we are legally required to do so should you request it.

Please email hello@lavishjane.co.uk to make this request.

6. Policy Updates

6.1 Modifications to our Privacy Policy

We reserve the right to modify this policy at any time, so please review it frequently. Changes and
clarifications will take effect immediately upon their posting on the website. If we make material
changes to this policy, we will notify you here that it has been updated, so that you are aware of
what information we collect, how we use it, and under what circumstances, if any, we use and/or
disclose it.